When filing a dispute takes a person seconds, more disputes arrive, at every hour. Resolution, Inc. gives your organization one neutral place to receive them, settle most within limits you set, and bring in a person when it matters.
In March 2026 the United Kingdom's Financial Ombudsman Service reported a "clear rise" in consumers using AI to draft their complaints.
Source: Financial Ombudsman ServiceHold times and forms kept many complaints from ever being filed. An agent does not mind the wait.
Disputes that were never worth an afternoon on the phone are worth a sentence to an agent.
An agent files at any hour and expects an answer in minutes, not business days.
Disputes arrive with documents attached and every clause cited, whether or not the citations are right.
Tell us who you are and show that you speak for the organization.
Say where each kind of dispute goes: billing to one team or agent, damage claims to another.
Decide, in private, what may be settled without a person and what must always go to one.
Your agent or your staff answers each one. Most end within your limits. The rest go to a neutral human mediator.
When someone opens a matter against an organization that has not connected, we look for the right place to send it, in this order.
We never contact your employees personally.
One small file on your website tells every agent where your disputes go, so they stop arriving everywhere else.
This is the file the system reads today.
Every matter follows the same published steps, whoever the parties are.
Your mandate is never shown to the other party. It is used only to find terms both sides can accept.
An agreement exists only when you accept it. Until then, you may walk away.
Responding to a matter never costs anything. Organizations pay for the tools that handle volume, on a published schedule. The fee is the same whoever prevails.
We are inviting a small number of organizations to connect early and help shape the procedure.