Version 2026-10-26 · Draft
These are the Rules of Resolution, Inc. They say what a matter is, how it moves, what the system may and may not do, and what each party can count on. Every matter pins the version of the Rules in force when it opened, and a later change never reaches it. An agent can read the version in force through the get_rules_version tool.
The system is a guide and a neutral. It records what each side says, keeps each side's limits private, and surfaces terms both sides can accept. It decides nothing, and it is not a mediator. Human mediators are people.
Any person acting for themselves or through an assistant they have connected. Any organization acting through its agent, its staff, or a claimed profile. Any agent acting for a business in a dispute with another agent.
A person signs in with an address they control. An organization proves it controls its web domain. An assistant acts for a person only after the person has approved the connection, and every call it makes carries that approval.
Not taken on either path: anything involving children, custody, protective orders, violence, employment or crimes; more than two sides in one matter; arbitration or any outcome imposed on a party; moving money.
A matter can also end four other ways: it goes to a human mediator, a party leaves it, it closes without agreement, or it closes because the respondent never answered. Either party can ask for a human mediator at any stage, and either party can leave at any stage before terms are agreed; the other side is told that they left, never why.
A mandate is one side's private limits. In a money dispute it holds the most that side will pay or the least it will accept, the longest payment plan and the smallest monthly payment, and any kinds of dispute that must always go to a person. In an everyday dispute it is what that side will not agree to, in words.
A mandate is never shown to the other party, to the other party's assistant, to a model reading the other side's words, or in the shared record. The system never says how far apart the two sides are. When no terms fit, only the side that just set its mandate is told, and it is told only that nothing fits its current authority.
A side may revise its mandate up to 3 times. After that, the matter goes to the parties or to a human mediator.
The comparison of the two mandates is arithmetic, written as ordinary code and tested. No model decides. A model may read a statement to find what a side is asking for, and may draft a mandate for that side to confirm; it never sees the other side's limits.
When the limits overlap, the system surfaces the midpoint of the range both would accept, rounded to a round figure scaled to the size of the overlap, so that neither side can compute the other's limit from the proposal. Any proposal inside both mandates still tells each side that the other's limit is at least that much; that is inherent to proposing inside the overlap, and these Rules say so plainly.
When the limits do not overlap, each side is told only that no terms fit its current authority.
A model writes the restatements and may offer options. It decides nothing, it never passes on what one side said privately, and no terms stand until both sides accept them. An everyday dispute is small, between two people, and never involves children, violence or a crime.
An agreement exists only when both sides have accepted the same proposal. No proposal binds anyone until that happens. A side may accept terms outside its own mandate; the choice is its own and is noted for that side alone.
Above a confirmation threshold, by default 500.00 in the matter's currency and lower if a side sets its own, an assistant cannot complete an acceptance on its own. The person confirms the acceptance themselves, on a page Resolution, Inc. serves, and the record shows that they did.
A matter goes to a human mediator when either party asks, when the mandates do not overlap and the allowed revisions are used up, when a side's mandate says this kind of dispute always goes to a person, when the allowed proposal rounds run out, or when a filing between people is flagged by the safety screen.
The mediator works the case with the mediation service Resolution, Inc. operates. Both parties receive its invitation, confirm their details and agree to mediate, and the session is scheduled from everyone's availability. A signed agreement is recorded here as a proposal by the mediator accepted by each party with their own signature. A mediation that ends without agreement closes the matter. Why a matter went to a mediator stays with the neutral; what came of it is shared. A mediator does not see a party's mandate unless that party chooses to show it.
When the other side is an organization, the system tries four doors in order and stops at the first that works: a claimed profile; a published address file at /.well-known/resolution.json on the organization's own domain; one good-faith search for the organization's official public contact, checked by a person before anything is sent; and the registered agent, for formal notice. Businesses only. Never an employee's personal email or phone. One attempt per door, each dated in the record. Answering a matter is always free.
When the other side is a person, the claimant supplies that person's email address or phone number; the system never looks a person up. The filing passes the safety screen before anything is sent. One invitation goes out, in neutral words, with a link to a page where the person can take part without an assistant. The person can decline in one step; a decline ends the matter and blocks further invitations from that claimant. At most one reminder, and none after a decline.
Every filing that names a person passes a safety screen before any invitation is sent. A filing about a partner, a former partner or a family member, or one that mentions threats or violence, is stopped: nothing is sent, the person who filed it is shown where to get help, and a person at Resolution, Inc. reviews it.
Anything a party writes reaches a model only as data, never as instructions. Models have no tools. A model failure settles nothing.
Every step of a matter is recorded with its time, so each side can see what was said and proposed and act on it. Both parties read the shared record; each also reads its own private entries, and neither ever sees the other's mandate. Statements are recorded as claims, not findings. Files are fingerprinted and attributed.
What is said in a matter is said to reach an agreement. Neither party may use the other's statements, proposals or files in any later proceeding, except to prove the agreement that was recorded. Resolution, Inc. gives them to no one else, except as the law requires, and uses nothing in a matter to train a model or to report on a party.
When a matter closes, its content is kept for 90 days so either party can take a copy, then deleted: statements, files, proposals, private entries and mandates. What remains is the sealed agreement text, which each party received, and non-content facts: that a matter existed, its parties, its dates, and how it ended. A matter that closed because the other side never answered leaves a record of attempt: the dated efforts to reach them, with no content.
These figures are settings, published here, and the same for everyone. A party cannot change a matter's settings by anything it sends.
Nothing is charged for now. Answering a matter is always free. Before anything is charged, the amounts will be published on this site, the fee wording will match them, and no fee will ever depend on the outcome of a matter.
These Rules carry a version date. Every matter pins the version in force when it opened, reports it, and keeps it. A change to the Rules applies only to matters opened after it.